First up – Can we help?

We take customer satisfaction very seriously here at The PhoneSpot, and we’re always ready to help resolve any query or problem you may have. Before you email, we may be able to help resolve your issue online. Here are some of the main things we’re contacted about:

Can I return my order? – By logging into your MyAccount Area you can discover everything you need to know about our cooling-off period, and the returns & exchanges process.

How do I claim cashback? – Got a cashback deal? Great stuff. Simply login your MyAccount area and click on the Cashback section to submit your claim.

My Account log-in

If you’re looking for helpful info, another useful destination is your My Account area. Here you’ll find details such as your order status, your cashback calendar, and other useful information and tips. You can also view and update your personal account details, and if you’ve purchased insurance with us, you can view your policy info too.

Still need to get in touch?

If you’ve browsed the information above, and also spoken to our customer services team, but still feel your issue hasn’t been resolved, then we’d be keen to hear from you. Our Head of Operations, Dan Luik, will be happy to learn more about your experience and look into resolving any on-going problems. You’ll receive an auto-response to confirm your query has been received, and you can expect a personal email response within 24 hours. Just fill in the form below .