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For buying from the phone spot here you can manage your account, update your details antd get answers to our most popular queries.

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About Us

When you place an order with us, we want you to be happy. Happy because you've had a great choice of mobile products to choose from, you've got a brilliant deal and the service you've received has been friendly and helpful.

We want you to enjoy your new product. We're confident that we have a great range of products to suit all needs and budgets. We want you to feel that buying a phone is hassle free and that we save you those hours trawling the high street and internet.

The phonespot.com is a trading division of The Carphone Warehouse Limited.


Our most popular questions

  • What do I do with my current SIM CARD?


    The connection will remain on your current SIM CARD and you can pop this card into your new handset. You may find that the SIM Card slot is a different size in your new handset, not to worry we have included the SIM card you need with your new phone. Simply contact the network to transfer the connection over to your new SIM card and insert into your new handset.


    The connection will remain on your current SIM CARD and you can pop this card into your new handset. You may find that the SIM Card slot is a different size in your new handset, not to worry we have included the SIM card you need with your new phone. Simply contact the network to transfer the connection over to your new SIM card and insert into your new handset.


    You will receive a new SIM card to insert into your chosen handset. Once inserted EE will send over a text message confirming that connection has swapped over to the new SIM card


  • When does my new tariff start?


    Your new tariff takes effect the evening we dispatch your chosen handset/tariff.


    Your new tariff will take effect on your next billing date, to find out when your next billing date is simply contact the networks customer services.


    Your new tariff takes effect the evening we dispatch your chosen handset/tariff.


  • What happens with my next bill?


    Your bills and billing information remain with the network as normal. Your next bill will be a part month on your old tariff and part on your new tariff and then the next month wholly on your new tariff.


    Your bills and billing information remain the same with the network.The next bill you receive on your next billing date will be wholly on your new tariff.


    Your bills and billing information remain the same with the network. The next bill you receive on your next billing date will be wholly on your new tariff.